SAP boosts mySAP retail application suite

SAP AG wants to help retail customers get the most out of their personnel.

To that end, the maker of business applications today announced that it will add a Web-based workforce management capability to its mySAP Retail application suite. SAP made the announcement at the National Retail Federation Annual Convention and Exposition in New York.

The new capability will allow retail customers to centrally automate labor scheduling processes. A built-in optimization feature will enable managers to get just the right mix of staff on the shop floor, taking into account factors such as employee availability and skills, performance standards and payroll requirements, said the company. The feature will also allow companies to pool the management of employees across multiple stores, SAP said.

"Labor management solutions that allow retailers to centrally manage and control labor costs while maintaining or increasing service levels to customers give companies significant advantages in the market," Ronald Hanscome, an analyst at Stamford, Conn.-based consultancy Meta Group Inc., said in a statement.

The workforce management feature will be available in mySAP Retail by the end of 2003.

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