NAB struck by more tech troubles

Customers report being unable to withdraw money from ATMs

Update, 1.30pm: “Today, we experienced an outage to some services, which are now starting to come back online,” a spokespeson said

“The outage meant some NAB customers were not able to use their NAB cards in ATMs or EFTPOS terminals. It also affected some NAB merchant terminals and HICAPS.

“Our teams are monitoring these services, and we’re very sorry for the trouble this caused.”

NAB has confirmed that it has been struck by a new round of technology problems.

“We’re currently experiencing an outage, which means NAB customers cannot use their NAB cards in ATMs or the EFTPOS terminals,” said NAB chief customer officer, consumer banking and wealth, Andrew Hagger.

“This is also affecting NAB merchant terminals and HICAPS.”

NAB said that due to call volume, customers may struggle to get through to its contact centre.

The bank said that customers were still able to withdraw money at NAB branches.

“It’s important for customers to know that our branches are open and you can get assistance here,” Hagger said.

“We’re working hard to fix this problem and we’re very sorry for the trouble this is causing. Our people in our branches will do their best to help you today. We will continue to provide customers with regular updates.”

The new round of problems comes just a week on from a major outage that hit NAB services including customer call centres, Mobile Internet Banking and the processing of some payments.

ATMs and payments using NAB credit and debit cards were not affected by the previous outage.

NAB is currently seeking a chief technology and operations officer (CTOO). The bank recently unveiled an innovation alliance with Bank Leumi and CIBC.

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