Utah Transit Authority has one of the largest service areas of any public transportation agency in the country, operating in six counties that span 1,400 square miles and are home to 80% of Utah residents.
To keep trains on schedule, assess gaps in coverage, pinpoint causes of delays and identify ways to improve services, UTA employees once had to access a huge amount of data from multiple sources and then analyze it manually in Excel — or wait for IT to create custom reports.
To automate the process, the UTA implemented an analytics platform that brings all of that information together. Using several tools from Information Builders, including the iWay DataMigrator, the WebFocus business intelligence portal and the InfoAssist intelligence and integration technologies, it was able to provide users with guided self-service analytics tools to query and visualize data through dashboards.
"The project was to bring in a set of analytic reporting tools to change the business culture to an integrated data view or one source of the truth," says David Snyder, the UTA's development manager. "Business people have begun to rely on the various portals and dashboards we have already completed."
Eric Callison, manager of service implementation and analysis, says having data available in a dashboard allows employees in all departments to access information quickly and answer their own questions, which "greatly reduces the amount of time analysts have to spend on data preparation and elementary number-crunching."