Optus restructures consumer and enterprise divisions

Up to 480 redundancies possible

Optus today announced it would carry out a restructure of its consumer and enterprise divisions, with a number of roles to be made redundant.

An Optus spokesperson told Computerworld Australia there would be an upper limit of 480 redundancies as a result of the restructure.

The number could be fewer than that, however, with the telco consulting affected staff on redeployment options within the business.

“This announcement follows the strategy put in place 12 months ago to strengthen Optus’ core communications business and take the brand beyond the boundaries of what it means to be a traditional telecommunications company,” the telco said in a statement.

Optus said it will create a new customer service model that would simplify its billing and customer care systems, reducing customer handoffs.

“It will also enable our in-store, online and tele-sales teams to collaborate more effectively, ultimately making it easier for customers to talk to us,” the telco’s statement said.

“The changes will also see Optus Business, and the Wholesale and Satellite divisions rationalise roles and optimise resources in response to the increasingly competitive trading environment.”

“These changes require Optus to reshape its workforce with the skills required in an increasingly digital world and to invest in the capabilities required to bring ideas to market more quickly,” the telco said.

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