Australia Post looks to future with Data61 partnership

First focus will be delivering eGovernment services

Australia Post will partner with the CSIRO’s Data61 as part of the organisation’s ongoing digital transformation.

Data61 was born of the fusion between the CSIRO’s digital productivity team and NICTA.

Australia Post said the partnership will focus on three areas:

Trusted services
Making it easier and safer for customers to use services online and in-store by building easy to use services backed by advanced cyber capabilities
Digital government services
Improving how Australian citizens can access and utilise government services when and where they need, with in market trials of new technology that transforms how citizens can access government services in regional, remote and metropolitan areas

The future of logistics
Applying expertise and insight to the data from our trucks and parcel deliveries, to drive advances in supply chain management and methods of delivery

"We are continuing to directly invest in ideas that will improve the lives of our customers and our partnership with Data61 further demonstrates this," said Australia Post group CEO Ahmed Fahour

"This business-driven approach will bring short-term teams together to understand what does and doesn't work for our customers.

"Our first trial will allow us to deliver a range of eGovernment services to customers in up to 20 areas of isolation or social disadvantage, resulting in improved convenience without having to travel to other service centres.

"As a major eCommerce business, innovation is part of our future. We need to continue to respond quickly to the ongoing shift in consumer behaviour towards digital channels."

At a Senate Estimates hearing in February, Fahour said that Australia Post was eager to deliver more government services.

“Right now we deliver a huge amount of government services, dating back 35 years ago, when we first started doing passports through the post office network,” the CEO said.

“Since then we have built up a very good track record of very efficiently and effectively delivering government services, particularly in regional and rural communities.”

Data61’s inaugural chief executive, Adrian Turner, said earlier that his vision for the organisation involved building it into a research powerhouse that would capture a significant portion of worldwide corporate R&D funds.

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