IAG CIO to lead insurance company’s ‘Digital Labs’ division

CIO appointed group executive, digital and technology

IAG’s chief information officer, Claire Rawlins, has been appointed group executive, digital and technology, at the insurance company.

Rawlins will lead Digital Labs, the successor division to IAG Labs.

As part of a restructure announced today, Digital Labs will be one of the three divisions focussed on customer, experience, technology and operations.

The other two are Customer Labs, responsible for customer experience strategy, data and product innovation, and Operations, which will be responsible for claims and operational functions.

IAG will have three customer-facing divisions: Australian consumer and business divisions and an international division.

The restructure was announced today by IAG CEO Peter Harmer.

Rawlins will report to Harmer, who became the insurance company’s CEO last month.

IAG Labs was established in July this year.

Harmer, appointed to the position of chief digital officer earlier in the year, was the inaugaral CEO of IAG Labs. The remit of IAG Labs was driving digital and innovation across the company’s brands.

Harmer said in a statement issued today that IAG’s restructure reflected a focus on becoming a customer-led and data-driven organisation able to quickly adapt to the changing environment for business.

“Our new structure reflects our focus on future profitability by redefining our core businesses around our customers and establishing three functions to provide the insights, products and services our customer-facing divisions need to deliver a world-leading customer experience,” the CEO said.

Rawlins is a former NBN CIO. She was appointed CTO at IAG in July. In August IAG appointed her group CIO.

Last month IAG announced that former Deloitte Digital technology director Peter Bonney had been appointed to the newly established role of disruptive technology and architecture at IAG Labs.

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