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  • 22 October, 2003 09:25

<p>October 20, 2003</p>
<p>BT today announced the simultaneous global launch of a set of Information Communication Technology (ICT) services designed to help multi-site corporates derive maximum benefit from the IP revolution. Building on BT’s UK capabilities, and its international success in the provision of managed networks, the new services form three portfolios: Customer Relationship Management (CRM), IT Services and Mobility.
Jean-Yves Charlier, president Europe and chief operating officer BT Global Services, said: “All organisations are facing significant challenges – from how to seamlessly connect a disparate workforce in multiple locations, to migrating from legacy networks and systems to more flexible modern technologies. BT is helping business worldwide to address these challenges. Building on our strong position in the VPN market, and on our growing success in the delivery of bespoke solutions, the global launch of these ICT capabilities is further confirmation of BT’s ability to master the complexity of today’s digital networked economy.”
CRM: By giving the responsibility for sustained service quality to expert hands, outsourcing CRM activities can significantly reduce total cost of ownership and improve end-customer experience. Businesses benefit from greater flexibility, enabling them to anticipate and respond to the challenges of a highly dynamic business environment, and the ability to focus their resources on driving business growth and competitive differentiation.
BT’s CRM portfolio offers a broad range of capabilities including outsourced contact centres, self-service and multi-media contact centres. Solutions range from fully outsourced services – encompassing buildings, ICT, people, management and training - on a long-term ongoing basis, to shorter project-based implementations. The services are multi-channel and multi-lingual and can be delivered in-country, pan-regionally and offshore.</p>
<p>IT Services: designed to enable businesses to reduce the total cost of ownership of their desktop, application and server environment, while introducing new functionality to increase user efficiency and business agility. It is based on two solutions - BT Agile Office, and Managed Messaging and Collaboration, which improve employee productivity by giving users the flexibility to access data and applications ‘anytime, anywhere’, and via a range of devices – fixed or mobile.
Mobility: encompasses four capabilities – Managed Mobile, Managed PDA, BT Mobile Office and BT Mobile Workforce. BT’s initial focus is on Managed Mobile, a solution that meets the requirement of large companies looking to centralise the provision of mobile services into one provider. Currently, in order to meet their global needs large companies need to work with a number of mobile service providers. With Managed Mobile, BT manages the contracts with the mobile service providers on the customer’s behalf. Customers benefit from greatly reduced complexity as they are provided with a single contract, single invoice and need to manage only one supplier relationship, and lower mobile infrastructure costs.</p>
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About BT in Asia Pacific
BT in Asia Pacific is part of BT Global Services, BT's business services and solutions division serving customers worldwide. As an information and communications technology service provider, BT Global Services provides integrated data and value-added services to meet the European needs of global multi-site corporates and the global needs of European corporates.
BT's extensive global network and strong strategic partnerships enable it to serve customers in all key commercial centres of Europe, North America and Asia Pacific.
The BT Global Services portfolio ranges from desktop and network equipment and software, transport and connectivity, IP-based e-business solutions, managed network services and systems integration to consultancy for complex global requirements. In July 2003, BT received ISO 9001:2000 certification covering all aspects of customer service in Asia Pacific as part of the Global Services certification.
With 18 years of experience in global account management, BT Global Services has 50 per cent of its people based outside the UK, serving large business customers worldwide. BT first established a direct presence in Asia Pacific in 1985, and now has approximately 300 staff serving the region from 11 Asia Pacific countries.</p>
<p>For further information, please contact:
David Clarke, Public Relations Manager, Asia Pacific
Tel: + 852 2532 3652; Fax: + 852 2810 0164

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