Study: More citizens globally using e-gov't offerings

The number of citizens worldwide using the Internet to access government services or products during the past 12 months increased 15 percent, according to the second Government Online Study published Thursday by the London-based market research company Taylor Nelson Sofres PLC.

Globally, three out of 10 citizens, or 30 percent, said they had accessed government services online, compared with 26 percent a year ago.

Countries showing the highest increases include Australia (from 31 percent to 46 percent), Turkey (from 3 percent to 13 percent), the Netherlands (from 31 percent to 41 percent) and the U.S. (from 24 percent to 43 percent.)By comparison, usage of government online services dropped in Japan by 4 percent, from 17 percent to 13 percent.

Countries showing the highest levels of e-government usage are Sweden (57 percent of the population), Norway (56 percent), and Singapore and Denmark (both 53 percent), according to the study.

Countries with the lowest level of usage were Japan and the U.K., each with 13 percent of the population.

Around the world the proportion of Internet users who made transactions using government services online is equal to the proportion of users who made online shopping transactions. Fifteen percent of Internet users made an online government transaction and the same percentage made an online purchase at least once during the past 12 months.

Perceptions of safety about disclosing personal information such as credit cards and account numbers online improved globally during 2002, according to Taylor Nelson Sofres. Some 23 percent of citizens worldwide said they feel safe about providing this information over the Internet.

However, when it comes to the safety of government online services, perceptions differ widely around the globe. One third of citizens in the Scandinavian countries -- Denmark, Finland, Norway and Sweden -- and in two southeast Asian nations -- Singapore and Hong Kong -- perceive government Web services to be safe.

In contrast, 90 percent of Japanese citizens, 82 percent of German citizens and 76 percent of French citizens view government online services as unsafe.

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