MCI WorldCom is enhancing its services for multinational companies with the expansion of its Global Asynchronous Transfer Mode (ATM) service to Hong Kong, Tokyo and Sydney, the company announced yesterday.
The company also launched, for US-based companies, an international ATM Service Level Agreement (SLA), which includes a two-hour average repair time for customers with local access to the MCI WorldCom network. For international customers that use the global ATM network, but do not have local access via MCI WorldCom facilities, the SLA offers an average repair time of four hours, company officials said.
The expansion of the ATM service is being driven by multinational customers who need high-bandwidth transmission capabilities to more and more countries throughout the world, said Jim DeMerlis, MCI WorldCom vice president of data and enterprise marketing.
With the expansion to the Asia-Pacific region announced yesterday, MCI WorldCom's global ATM network now covers 11 nations, the bulk of them in Europe, the officials said.
ATM is suitable for carrying different types of traffic -- voice, video, and data --- at speeds that range from 155Mbits/sec (bps) to 10Gbps. The idea behind the global ATM service is that, through the network and its support staff, MCI WorldCom can offer a one-stop shop for all of a company's international communications requirements. The global ATM service is backed by 2000 MCI WorldCom sales and support staff, MCI WorldCom officials said.