NSW government invites registrations for ServiceFirst contract

Vendors will need to present options, cost benefits for service delivery model

The NSW government will invite registrations of interest (ROI) in April from vendors who can present a new delivery model for the government’s shared services agency, ServiceFirst.

ServiceFirst employs 350 people and delivers services including human resources, ICT, analysis, financial reporting and compliance to 7500 customers from over 40 NSW government agencies.

As part of the ROI stage, companies will need to present options and cost benefits for alternative service delivery models. The responses will be assessed to pick a set of vendors that could provide services to the NSW government. The process is expected to be complete by December 2014.

NSW minister for finance and services Andrew Constance said it is inviting registrations from vendors to deliver “better value” for state taxpayers.

“ServiceFirst provides a valuable service to the NSW government, but if there’s a better way to support agencies and deliver services, we’re keen to pursue it,” he said

“We want to achieve value for money from shared service providers and we are open to different delivery models if it leads to better outcomes, reduced costs and increased productivity.”

However, Constance added that any new sourcing arrangement must enhance the NSW government’s ICT strategy and support its procurement program.

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