NSW puts online services on top

The NSW government is spotlighting its online services delivery. It has started an aggressive program to improve the quantity and quality of online service delivery and is also moving to beef up vendor and user participation in development of state government information technology policy.

Kim Yeadon, NSW Minister for Information technology has announced that the NSW government has signed a contract with Canadian company NBTel for advice on refining the state's delivery of electronic services to the public.

He also said his department has begun working to establish the Information Technology and Services Alliance, a joint government and business group designed to "brainstorm" ideas on IT development.

"The emphasis will be very much one of brainstorming and looking at where we need to go. There will be government people appointed, industry people and also people who use information technology including those who will be putting their services out through telecomms and IT."

Yeadon has just returned from a trip to North America where he attended briefings from Andersen Consulting on electronic commerce and "e-government" solutions and a tour of Big Blue's Institute of Electronic Government in Washington.

His trip followed the launch of ServiceNSW, an Internet site that provides access over the Internet to more than 250 government services and 70 government agencies.

ServiceNSW is part of the connect.NSW initiative, which includes a range of plans, including establishment of a Government Network Service (GNS), an internal communications infrastructure to integrate all aspects of state government and provide operational linkages to local and federal jurisdictions via the Internet.

For the full story see ComputerWorld, March 13

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