Utility cuts user-account admin chore

Disparate applications and operating systems across an enterprise can make it tough for IT staff responsible for user-account administration.

Victoria's largest electricity distributor, Powercor, has introduced a system of single-point control of user-accounts carried out by one person using a single tool.

Powercor IT manager Des Henderson said the creation or removal of a single employee account can involve up to seven system management groups.

To reduce time and complexity, Henderson sought out a solution that would "give us total and single-point control over user-account management".

Powercor has 1130 employees and 240 contractors delivering electricity to 590,000 premises across 65 per cent of the state.

Steady business growth has seen the introduction of core business systems running on various server operating systems such as Novell NetWare, Sun Solaris and Windows NT.

Henderson said critical applications, such as SAP R/3 ERP, Oracle applications and Microsoft Exchange server, are across these systems.

BMC Software's Control-SA product was implemented to reduce helpdesk password reset calls by 50 per cent and streamlined administration.

"One recent example is when the user-account details of 76 employees needed to be changed, representing nearly 300 separate login accounts across multiple systems. Even without the additional benefits of scripting, it took one person about 30 minutes to effect each one of the user-account changes, so this product has made a huge difference," Henderson said.

By integrating Control-SA with Powercor's SAP R/3 human resources module, account activation and deactivation across all systems can be achieved by making a change to the user's HR record. This ensures that when employees leave the company their accounts on all systems are immediately revoked.

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