Compaq Computer Australia has opened the first of three e-learning centres for its workforce as part of the company's e-learning strategy.
In addition to career development, Compaq's human resources director John Hannelly said the centre, in the Sydney suburb of Rhodes, will also provide a better knowledge base to serve customers.
SmartForce, as part of a three-year worldwide partnership, will provide course content covering operating systems, mainframe technologies, groupware technologies, application development, database technology; certification for vendors Microsoft, Cisco, Novell and Lotus, generic business skills, sales and marketing, interpersonal skills, negotiation skills, finance and accounting, management strategies, e-business and B2B; business law and contracting.
He said the centre, with $100,000 in facilities and online learning support, has been 14 months in planning and will play a central role in retaining staff, which will save on recruitment costs.
The centre enables employees to log on to the intranet and choose learning modules from a wide range of content including technical and business application training, as well as interpersonal skills such as conflict resolution and effective negotiation.
Hannelly believes the centre provides an environment that allows employees to focus on learning without disruption. "Compaq's e-learning program provides our people with the convenience of learning at a time and place to suit them, and is line with our strategy of everything to the Internet," Hannelly said. The centre will have facilitator-led workshops to create high impact learning experiences based on best practice adult learning principles, he said. "It is a strategy designed to ensure our customers continue to work with the highly trained professionals they expect from a full IT solution company, and which supports the career plans of its workforce."
Hannelly said with more than 40 offices in Australia, it is difficult to get Compaq staff into classrooms at the same time, but the e-learning centre allows staff to learn at their own pace.
There are six seats in the centre, with a further 10 places available for laptops; two more centres will be opened this year.