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New energy retailers switch on with Gentrack as Aussie market hots up

  • 13 December, 2004 08:57

<p>Melbourne, December 13. Further expansion of full retai lenergy contestability in Australia has seen two more start-up retailers select the Gentrack CIS from Talgentra.</p>
<p>Victoria’s latest reseller, Our Neighbourhood Energy, is a philanthropic organisation focused on working with customers to provide a benefit back into the community, particularly to children based projects.</p>
<p>Our Neighbourhood Energy opted for the Gentrack NOW! outsource model as its billing and customer management platform, removing the need for up-front capital investment or the need to purchase application and database licences.</p>
<p>Talgentra will set up and configure both the hardware and software applications with a third party hosting service provider, which will also manage the retailer’s service request management and revenue collection functions.</p>
<p>Jeff Donley, Our Neighbourhood Energy director, commented: “Our unique business model means that we have to balance the running of a streamlined operation maximising the money we can return to the community, with providing good customer service and ensuring our systems are robust.</p>
<p>“We considered all the options available and decided that working with Talgentra will give us a head start in the market. As well as having access to a world class billing and customer management system, we can tap into Talgentra’s knowledge of the Victorian energy market.”</p>
<p>With its integrated customer relationship management functions and workflow management tools, the system can be configured quickly to suit the retailer’s specific marketing and customer interfacing processes, simplifying contract negotiations, prospect management and the handling of customer enquiries. Our Neighbourhood Energy’s customer facing team will have 24x7 secure high speed access to the Gentrack system, with the ability to monitor key performance indicators and quickly evaluate the success of their campaigns.</p>
<p>By choosing Our Neighbourhood Energy as their electricity retailer, customers can be assured of getting personalised service and a robust system for billing and customer service.</p>
<p>Talgentra is also supporting the establishment of a new distributor and retailer in Tasmania.</p>
<p>Powerco Tasmania and Option One, wholly owned subsidiaries of New Zealand network company Powerco, are rolling out further gas network operations in the new year to distribute and retail gas to industrial, commercial and residential customers in urban centres in Tasmania. Both are licensing the Gentrack CIS software suite to manage their entire customer acquisition, billing and revenue management cycle allowing them to run a streamlined efficient operation.</p>
<p>Jeff Kendrew from PowerCo commented: “ Moving into Australia, we wanted systems that were proven specifically in the energy market . On the other hand, Option One as a new entrant retailer also wanted a system that could be adapted quickly to adjust for changes in the competitive environment. Our relationship with the Gentrack team in New Zealand told us they had the experience and agility to handle both these requirements.”</p>
<p>James Docking, Gentrack General Manager, added: “We are delighted that Our Neighbourhood Energy and Option One have both decided to go with Gentrack. With new retailers now having the choice of licensing the Gentrack software or accessing hosted applications, they can pick the model that best suits their business strategy. With both approaches using the highly automated Gentrack CIS, which has been specifically configured to work within NEMCO, barriers to market entry have been lowered significantly.”</p>
<p>The Option One and Our Neighbourhood deals climax a highly successful year for Talgentra in Australia. Red Energy, another new energy retailer in Victoria deployed the Gentrack CIS in July and has been rapidly growing its customer base. Power and Water also recently implemented the Gentrack CIS to manage its electricity and water customers in the Northern Territories, while Flexirent opted for Talgentra’s Revenue Management solution.</p>
<p>For more information</p>
<p>Brendan Tipple, Talgentra
0416-249 413</p>

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