Still coming to terms with the requirements of mobile number portability (MNP), telecommunications carriers have asked the Australian Communications Authority (ACA) to extend the interim performance arrangements for another two weeks.
Following an ACA investigation into the performance of mobile carriers during the first week of MNP in late September, interim performance arrangements were put in place. The interim period was initially for four weeks, finishing on November 4, but has now been extended for a further two weeks.
Under the arrangements, carriers are required to ensure that at least 90 per cent of 'ports' are completed in less than three hours, no port takes more than two days, and responses to 'port-outs' and 'port-ins' are the same.
The ACA said the extension should allow the industry sufficient time to meet the required changes that would lead to a significant enhancement of performance levels.
ACA executive manager telecommunications licensing, Paul White, said: "The ACA has noted the increased performance of carriers over the past four weeks; however, porting times are still below the levels required to ensure that all consumers are ported efficiently."
As part of the continuing interim arrangements, all mobile carriers and other participants have planned to carry out a comprehensive activity audit. Carriers will continue to report to the ACA weekly against the interim arrangements.