Centrelink takes case by case strategy

Centrelink has held a meeting with IT suppliers outlining its IT strategy and outsourcing framework.

Jane Treadwell, CIO for Centrelink, said about 180 people, representing 70 IT companies the agency has outsourcing arrangements with, were at the meeting held on morning of Wednesday December 12.

Treadwell said the purpose of the meeting was to put in context Centrelink's new digital business strategy and 'strategic sourcing' engagement model.

Under Centrelink's new outsourcing approach, as advocated in the Humphry Review of the IT Infrastructure Outsourcing Initiative, projects and tenders will be considered on a case-by-case basis with suppliers working alongside Centrelink as partners rather than long-term outsourcing contractors.

This decision is a major departure from the Government's previous policy of making large outsourcing deals with single suppliers from the private sector.

"We are a large IT organisation with a big spend on IT. We wanted to have a conversation [with suppliers] about how to do things better … and an understanding of our drivers."

With regards to the digital business strategy, Treadwell said the agency has a substantial network and call centre which will be moving to "self-service".

"This is a strong driver and we have a need to facilitate it."

Treadwell said no tenders were announced at the meeting.

Centrelink has recently put out tenders for a corporate reporting tool, supply of personal desktop computers and call centre consultancy services.

Treadwell refused to comment on whether the agency would be taking a stance on big multinational outsourcers over Australian companies, but stated "we are compelled to work with the policies of the present Government so all tenders are required to have Australian content".

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