ACA calls for comment on draft ISP guidelines

A draft guideline, from the Australian Communications Authority (ACA), has been designed to standardise the information made available to consumers by Internet service providers (ISPs).

The ACA wants ISPs to provide information so that consumers can compare prices and factors related to the ISP capability, quality and reliability of access.

The ACA's 2001 consumer satisfaction survey showed that 79 per cent of business customers and 88 per cent of residential customers were satisfied with their Internet service.

This level of satisfaction was up from 75 per cent of business users and 84 per cent of residential users in 2000.

The 2001 survey revealed 65 per cent of respondents were satisfied with the amount of information provided to allow an informed decision.

The ACA has called for public comment on the draft, with submissions to close on May 13. The ACA will review the success of the guideline after it has been in operation for 12 months.

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