Orbitz: Oracle to blame for site outage

Orbitz LLC, the airline-owned travel Web site, suffered an outage Wednesday related to an Oracle database on which Orbitz operates the site, according to a spokeswoman for the Chicago-based company.

Orbitz spokeswoman Carol Jouzaitis said it was the most severe outage to hit the online operation since the site launched approximately two years ago.

Declining to go into detail about what happened, Jouzaitis said the site went down early Wednesday morning and was back up very early Thursday. She stressed that no customer data was lost or corrupted as a result of the outage.

"It was an (Oracle) database issue, and we decided to make an architectural change to the site, a change that will put us in a position to move forward with even higher reliability," Jouzaitis said. "The site is performing great now."

Jouzaitis said that as a result, Orbitz is no longer using Oracle Corp.'s 9i Real Application Clusters database software.

Oracle officials could not be reached for comment Thursday afternoon.

The Orbitz outage comes at a time when Oracle is touting its "unbreakable" software in an extensive marketing campaign. Unbreakable refers to a database that will not go down, even if the server or the site fails. Oracle is also in the midst of a hostile takeover of rival PeopleSoft Inc. and is trying to project a customer-friendly image.

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