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Vanguard Chooses StayinFront for Integrated CRM Solution

  • 09 February, 2005 13:54

<p>- Index Fund Provider Selects Tailored Solution to Maintain
High Service Levels with Increased Demand</p>
<p>SYDNEY, AUSTRALIA – 9 February 2005 – StayinFront, a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools and eBusiness systems, today announced that Australia’s leading provider of index funds, Vanguard Investments Australia Ltd, will implement its leading-edge CRM solution to help it increase efficiency and improve customer service.</p>
<p>Vanguard Australia will use the StayinFront Visual Elk CRM platform and StayinFront Panorama data analysis and decision support tool to integrate customer information from several databases into a single platform, enabling a more customer-centric approach to its business.</p>
<p>“We’re experiencing significant growth in the number of financial advisors and individual investors seeking our services,” said Vanguard’s Information Technology Manager, Philip Roe. “StayinFront provides us with a feature-rich platform, which we can tailor to our needs, that will enable us to maintain the highest possible service levels despite the increased demand.”</p>
<p>Vanguard selected the StayinFront solution for its functionality, flexibility and cultural fit, recognising the benefits of StayinFront’s strong track record in the financial services market and its ability to customise the software to match Vanguard’s business processes.</p>
<p>Managing Director of StayinFront Group Australia Pty Ltd, Andrew Campbell, said the company’s ability to match its software to the complex requirements inherent in the financial services industry was critical to its selection.</p>
<p>“Vanguard liked the fact that we could partner with them to develop an exact fit for their needs, drawing on our local expertise and applying a phased approach to deliver quick wins along the way. We’re delighted to have the opportunity to work with an organisation of Vanguard’s calibre,” he said.</p>
<p>About StayinFront Visual Elk
StayinFront Visual Elk is designed to provide a single CRM platform that can manage and integrate all points of customer interaction including sales, marketing, customer support applications and the Web. StayinFront Visual Elk is a highly configurable, cost-effective, enterprise-wide solution. The unique Object-Oriented data models utilized in StayinFront Visual Elk allow an exact fit CRM system to be configured for use with an existing business structure without costly and time-consuming programming code. The system can be seamlessly delivered through multiple applications simultaneously; across a network, via the Web or through a remote, disconnected field force, giving maximum flexibility to the corporation as technology and business needs change.</p>
<p>About StayinFront Panorama
StayinFront Panorama is a powerful data analysis and decision support tool specifically designed for non-technical users. Through the use of intuitive Drag, Drop and Drill technology, StayinFront Panorama can be used to quickly and easily analyse sales, marketing and financial information from any relational databases. StayinFront Panorama can be delivered as a Windows® application or through a browser, via the Web.</p>
<p>Vanguard Investments Australia
Vanguard Investments Australia Ltd ( is a wholly owned subsidiary of The Vanguard Group, Inc., based in the U.S. It combines the skills of its team of Australian investment professionals, with the strength and expertise of its international parent in providing high quality, low cost index funds.</p>
<p>In 1996 The Vanguard Group established a presence in Australia with the opening of its first overseas office, based in Melbourne. Vanguard in Australia has established a strong reputation as the index specialist, managing approximately $AUD25 billion in index funds, primarily for large institutional investors.</p>
<p>Vanguard offers a series of index funds covering the major asset sectors and a range of diversified index funds.</p>
<p>About StayinFront, Inc.
StayinFront, Inc. is a leading global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools and eBusiness systems. StayinFront's family of products includes StayinFront Visual Elk, the company's flagship CRM software; StayinFront Panorama, a powerful stand-alone or integrated data analysis and decision support tool; StayinFront Web Works, an eBusiness configuration technology; StayinFront Pocket Elk, a fully-featured CRM system for the Microsoft Pocket PC platform based devices, and Industry Add-ins and Solution Add-ins for specific business management needs.</p>
<p>StayinFront offers a rapidly configured and implemented solution to manage and integrate all points of customer interaction including sales, marketing, customer support applications and the Web.</p>
<p>Headquartered in Fairfield, New Jersey, StayinFront has offices in Illinois, Maine, the United Kingdom, Belgium, Australia, Singapore and New Zealand. The company can be contacted via the Web at
# # #</p>
<p>For further information please contact:
Andrew Campbell Shuna Boyd
StayinFront Group Australia Pty. Ltd. BoydPR
+61 –2-9900-1100 +61 –2-9418-8100</p>
<p>Note to editors: Visual Elk and Panorama are registered trademarks of StayinFront, Inc. Pocket Elk, Web Works, Active Elk and StayinFront are trademarks of StayinFront, Inc. All other trademarks are owned by their respective companies.</p>

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