Dell enlists EDS

Set on easing the burden of companies struggling to manage huge PC deployments, Dell Computer on Monday announced it has struck a deal with help desk outsourcer Electronic Data Systems to broaden Dell's desktop Seat Management offerings.

Targeting companies with between one and ten thousand PCs, Dell will offer EDS's end-user help desk services, asset management, hardware maintenance, configuration management and install services as pre-packaged bundles in its corporate line of Latitude notebooks, Optiplex PCs, and Precision workstations, according to Bill Peterson, the director of Dell services marketing.

Offered at a per-PC rate of US$70 to $90, the two companies expect the Seat Management service alliance to generate more than $500 million in sales over the next five years, according to Dell.

By integrating EDS services with the Dell hardware, Dell's fortified Seat Management service will give Dell's enterprise customers not only a single point of accountability for PC technical issues, but also speed time to resolution, said Peterson.

"(Dell has) been doing seat management on a custom basis. Now with EDS we are standardizing it, creating a repeatable, consistent set of processes and tools for PC support," said Peterson. "Typically, when these services were requested before (the EDS relationship), they could take months. Now we can evaluate more quickly."

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