Avaya messaging server integrates voice and e-mail

Avaya last week launched Version 2.0 of its Modular Messaging voice mail platform, with unified messaging features and support for more users on a single IP-based server.

The new messaging software lets end users with Microsoft Outlook or Lotus Notes e-mail clients access Avaya Modular Messaging voice mails in their in-boxes. The platform also allows for Web-based voice mail access and new voice-activated message retrieval interface.

Avaya Modular Messaging 2.0 runs on a Linux-based Intel server and can support up to 20,000 voice mail boxes per system -- up from 10,000 mailboxes on the previous version. This lets one Modular Messaging server support voice mail for clients in remote offices via an IP WAN link, and end users inside a main corporate office. The messaging platform works with either Avaya IP or legacy PBX phone switches.

Modular Messaging includes a software plug-in for client PCs, which lets voice mails be integrated with Outlook or Lotus Notes clients. This lets voice mails be sent to an end user as an e-mail attachment. This differs from Avaya's Unified Communicator, which keeps voice mail and e-mail storage on the same server, and integrates voice mail and e-mail into scheduling and other applications.

Avaya competes with traditional telephony vendors such as Alcatel, Nortel Networks, NEC and Siemens, which also offer server-based IP voice mail messaging products. Cisco Systems and 3Com also offer corporate voice mail systems for their respective IP PBX systems.

Avaya Modular Messaging costs between US$50 and US$100 per seat.

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