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Alcatel launches Alcatel OmniTouch Unified Communication software suite

  • 23 March, 2004 07:54

<p>First unified communication solution to implement the latest Internet technologies (XML/SOAP, SIP and VXML)</p>
<p>Couran Cove, Qld – Sunday, March 21, 2003 – Alcatel has today launched the Alcatel OmniTouch Unified Communication software suite in Australia. This server-based software application is designed to optimise business communication because it lets communication tools and applications work together seamlessly. This improves human interactions and increases productivity by allowing employees to access information and business tools using any device – regardless of the location.</p>
<p>Alcatel OmniTouch Unified Communication suite is the first unified communication solution to implement the latest Internet technologies (i.e., XML/SOAP, SIP and VXML). This minimises capital expenditure by enabling a simplified and cost effective integration of communication functions into web services, providing knowledge workers with a richer, more personalised communication environment with relevant business context.</p>
<p>This also means businesses can more easily manage communications, improve customer relationships, increase employee productivity and provide true mobility to field employees. Alcatel OmniTouch Unified Communication accomplishes this by setting communications access policies and permissions, aggregating and compiling messages into a single view and providing multi-device access to information.</p>
<p>For example, if an employee is stuck in traffic she can manage her emails and voice mails from her mobile phone by using text to speech and speech recognition. She can also manage her agenda and call customers from her personal address books.</p>
<p>The Alcatel OmniTouch Unified Communication suite includes three applications:
· My Messaging – A VXML-based unified messaging application handling non-real-time communications with a single multi-media mailbox (voicemail, email and faxes). It enables remote access to email via phone with Text-to-Speech (TTS) capabilities and lets users print or broadcast email and faxes by voice command and offer message notification filters.
· My Phone – An XML/SOAP-based real-time communications management tool that transforms any phone into a business phone when on the move giving access to full telephony features (eg. conference calling, unified directory access, and call log)
· My Assistant – A web- and VXML-based ‘find-me-follow-me’ call routing and permissions application that defines when, where and by whom to be contacted and diverts non-urgent calls to voice mail. Screens and intelligently routes calls based on caller ID and time of day.</p>
<p>Alcatel OmniTouch Unified Communication is tightly integrated with the popular Alcatel OmniPCX Enterprise line of communication servers to deliver new features, improved organisational processes and enhanced business value.</p>
<p>The new user-centric communication solution is part of Alcatel’s global strategy to provide powerful software applications on top of its industry-leading communications infrastructure. A key business-impacting capability of the Alcatel OmniTouch Unified Communication Software is to provide instant access to the information available in the enterprise and turn this information into knowledge.</p>
<p>“Alcatel’s new unified communications platform provides Internet-based tools that interact together so users can tailor, control and manage phone calls, messages, personal information and directories in ways they never thought they could,” said Brian Bird, business manager, voice for Alcatel Australia’s Enterprise Solutions.</p>
<p>“Alcatel’s commitment to open standards and easy-to-use interfaces allows workers to access information and collaborate from any location and using any device – boosting their productivity and saving businesses time and money.”</p>
<p>Product information
The Alcatel OmniTouch Unified Communication software applications run on a common J2EE interaction engine. The integrated applications deliver business process continuity for mobile professionals by providing users targeted information with business context to help make critical decisions.</p>
<p>· The Alcatel OmniTouch Unified Communication applications were built using open software standards such as eXtensible Mark-up Language (XML), Voice eXtensible Mark-up Language (Voice XML), Service Oriented Architecture Protocol (SOAP), Web Services Description Language (WSDL) and Session Initiation Protocol (SIP), among others.
· By adhering to these industry standards, Alcatel has enabled the integration with existing corporate resources and applications like: corporate mail servers (eg. Microsoft Exchange/Outlook, Lotus Domino/Notes); PBXs; portals (eg. IBM Websphere Portal, Microsoft SharePoint Portal, BEA WebLogic); business applications (eg. CRM, ERP); directories and databases).</p>
<p>This application suite leverages existing investments, minimises integration costs and is future-proof because it is compatible with both today’s and tomorrow’s IP multimedia communication networks.</p>
<p>The Alcatel OmniTouch Unified Communication suite imposes no constraints on the type of interfaces that users can choose for accessing the applications end resources. This encourages user acceptance of the product and minimises training costs. The interface can be a web browser, mobile phone, wireless PDA, Outlook, Lotus Notes, Outlook Web Access, iNotes or any kind of phone for voice access.</p>
<p>By providing the most advanced communications applications, which can be accessed on any device, Alcatel OmniTouch Unified Communication helps businesses to be more competitive in the age of the borderless enterprise.</p>
<p>About Alcatel
Alcatel provides end-to-end communications solutions, enabling carriers, service providers and enterprises to deliver content to any type of user, anywhere in the world. Leveraging its long-term leadership in telecommunications network equipment as well as its expertise in applications and network services, Alcatel enables its customers to focus on optimizing their service offerings and revenue streams. With sales of EURO 16.5 billion in 2002, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com</p>
<p>Alcatel Press Contact
Gwen John Tel: +61 2 9555 1256 OR + 61 419 50 55 33 gwen.john@somethinginventive.com.au
Liza Noonan Tel: +61 2 8306 5155 liza.noonan@alcatel.com.au</p>

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