Three Australian retailers sign with Visa CyberSource

Flight Centre, Cotton On and Kathmandu will use the vendor’s services to secure online payments

Visa subsidiary CyberSource has been selected by the Flight Centre, Cotton On and Kathmandu to secure online payments when customers are booking flights or buying apparel.

According to CyberSource, more than 390,000 businesses around the world use its services to process online payments, streamline fraud management and make payment security easier.

Flight Centre's executive general manager, Rachel Miller, said it selected the vendor as international airlines such as Garuda Indonesia and Air China use the security services.

“We can offer our customers a safe online payment system and additional convenience, as they will now be able to pay outside opening hours and without having to return to the shop to finalise their booking,” she said in a statement.

Miller added that Flight Centre customers will now be able to access online authentication service Verified by Visa. This service offers additional validation and card-holder protection.

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Cotton On plans to use the online security service on its websites in Australia, New Zealand, Singapore, Hong Kong, Malaysia, Thailand, Germany, South Africa and the United States.

“This agreement will allow us to manage cross-border transactions using an integration program for all countries and currencies, “said Cotton On's head of digital, Tonya Higgins.

Outdoor apparel and equipment retailer Kathmandu which operates in Australia, New Zealand and the United Kingdom, will also be using the vendor’s services as part of a planned expansion overseas.

Kathmandu’s business development and sustainability general manager, Paul Stern, said it made changes to its website platform in early 2013 and increased security for shoppers.

According to a CyberSource eCommerce Fraud survey conducted in 2011, merchants reported online fraud losses of approximately US$3.4 billion.

“Keeping one step ahead of the bad guys is important if businesses are serious about expanding their operations beyond borders,” said CyberSource's Australia regional sales director, Matt Marino, in a statement.

“Most online transactions are conducted in good faith but businesses’ reputations and integrity can be damaged by the distribution channels they rely on to interact with their customers.”

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

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Tags retailFlight Centrevisaecommerceonline securityKathmanduCotton OnCyberSource

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