Concord upgrades systems management tool

Hot on the heels of a $3 million contract with telco COMindico, Concord Communications has launched the latest version of its systems network and application management tool, eHealth.

To be launched worldwide in September, eHealth 5.0 aims to provide an integrated approach to the automated management of IT systems working end-to-end in real-time across all applications, systems and networks.

IT departments can monitor operations via a fault manager, live status view and application response mechanism giving them the ability to detect, notify and resolve failed processes before they cause downtime, company officials said.

"eHealth 5.0 saves money by more accurately assessing wide area network (WAN) transport requirements and by improving the efficiency of IT staff dedicated to local area network (LAN) and WAN management," Jack Blaeser, CEO and president of Concord, said.

The software discovers elements in the company's network and creates a database of components and the status of them.

"The display shows by department what impact a problem is having on a branch, so the IT department is quickly able to drill down and see the problem.

"The solution lets technical people know where a problem is happening and how often. It is also useful for CIOs who don't really worry about these details, but about how they can fulfil their contractual obligations."

The software is currently being used to manage the networks of major telcos and companies such as Telstra, ANZ, Optus and Australia Stock Exchange in Australia.

In COMindico's case, the company plans to use the software to provide a detailed analysis of usage patterns, potential service disruptions and sources of delay.

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