The Australian Communications and Media Authority (ACMA) and the Communications Compliance (CommCom) will work together to enforce the Telecommunications Consumer Protections Code (TCP Code).
The two organisations have signed a five-year memorandum of understanding (MoU) to ensure the organisations interact effectively and efficiently together and identify industry-wide systemic issues.
CommCom will report to ACMA by 1 September every year on industry-wide systemic compliance issues which it has identified in the past 12 months, with the organisations to meet twice a year on systemic issues.
The organisation will also provide compliance reports to ACMA.
ACMA will aim to finalise investigations of non-compliance with the TCP Code, as reported by CommCom, within 60 days.
CommCom was set up last year to monitor telco compliance with the TCP Code, with Christiane Gillespie-Jones appointed as its executive director.
The TCP Code was revised in July last year, with customers to receive clearer information about their plan and better notification about usage.
The code also allows up to 48 hours for providers to notify consumers when they reach 50, 85 and 100 per cent usage of their data, voice calls and SMS.
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