ME Bank launches workplace kiosk

Kiosk offers access to the bank’s call centre through videoconferencing, ATM and Internet banking services

Members Equity Bank (ME Bank) has launched a workplace banking kiosk at Telstra’s contact centre in Melbourne, which enables users to talk to the bank's call centre staff between 8am and 6pm using video conferencing services.

The five-metre kiosk also provides access to the bank’s ATM and Internet banking services and a space for customers to talk with bankers.

During the third quarter of last year, the bank started trialling its workplace bank kiosks at its head office in Melbourne, and is aiming to roll out the kiosks to six workplaces this year.

The kiosks are built at the customer’s workplace, making its branches more accessible for customers and more cost-effective than deploying traditional brick and mortar branches, the bank claimed.

Telstra helped ME Bank develop the videoconferencing technology for the kiosks.

The bank is starting to offer the kiosks to larger companies that already use workplace banking at their organisations.

ANZ Bank is also trying to make it's banking services more accessible for its customers by deploying Cisco videoconferencing to 43 remote branches. It is also looking at many other initiatives to enhance customers' banking experience, including using fingerprint-recognition technology to replace traditional PIN codes.

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