NSW government ICT reform to improve business services: Pearce

NSW Minister for Finance and Services Greg Pearce says a 24/7 phone line, “customer friendly” website will result from the state’s 2012 ICT strategy.

Changes to customer service including an improved Services NSW website, data management, procurement and ICT industry engagement are expected as a result of the <i>NSW Government ICT Strategy 2012</i>, according to the state's Minister for Finance and Services, Greg Pearce.

In a statement, Pearce said that Services NSW will deliver a range of government services and transactions through a 24/7 telephone service, customer friendly website and what he referred to as “one-stop-shops” throughout the state for businesses.

“The NSW government will ensure all departments have open government plans to outline the actions they will perform to take advantage of online and social technologies to better communicate with the public and include them in the consultation processes,” he said.

The NSW Government ICT Strategy 2012, announced in May 2012, was developed in order to improve real-time services, including via mobile devices, online collaboration between government and citizens, improved data sharing with the public and to save NSW government departments money by offering more services online.

Stated goals include a pilot of a private NSW government cloud by 2013 and releasing key datasets for the public over the next 12 months.

Pearce added that the mandating of the Procure IT Version 3 contract will allow the ICT industry to retain and take commercial advantage of intellectual property in products and services that companies sell to the government.

Procure IT V3 was launched in June 2011 and is designed to cut red tape, reduce costs and speed up the process of entering into contract arrangements with the NSW government.

At the time, State Contracts Control Board (SCCB) chairperson Doctor Kerry Schott said that a standard limitation of liability would now apply to most contracts, providing greater certainty for ICT suppliers around risk, while ensuring government exposure was protected.

In related news, the NSW Police has engaged NEC to supply network support and maintenance under a multi-million, three-year contract.

The contract includes support for the NSW Police’s multi-vendor voice and data systems across more than 500 urban and regional stations in NSW, including its corporate offices in Sydney and Parramatta.

Follow Hamish Barwick on Twitter: @HamishBarwick

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