The Bureau of Meteorology is taking tenders for a crisis communications system. The system is to be used internally during “high impact events," according to the request published 22 August.
“A number of high impact events have occurred since January 2010 that has highlighted the need for more efficient and streamlined internal crisis communications to support the Bureau’s national response to internal business disruption,” the Bureau said. “There are many events that may trigger a need for the Bureau to communicate a common message to a wide group of contacts, coupled with the ability for target recipients to provide acknowledgement and feedback, so as to ensure rapid response, reaction and recovery – and safety of Bureau personnel.”
The Bureau seeks “an efficient high availability crisis communications system,” it said. “The solution will deliver multiple messaging modes, and multiple access modes, for rapid notifications and two-way communication capability. The supplier will implement, host and manage the system, and provide support to nominated internal administrators.”
The provider must be able to provide email, SMS and voice, the Bureau said. The agency wants to be able to build multiple distribution lists for sending messages, use predetermined, customised message templates and make teleconference calls, it said.
Also, the tenderer “must have a current IT security plan and processes, and be able to demonstrate regular testing and immediate rectification actions for security breaches (if any),” it said.
The Bureau provided a wide timeframe for delivery, estimating between December 2012 and December 2015.
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