Web critical to freight forwarding deadlines

Australian freight forwarder CPL Global Solutions has delivered double-digit growth after implementing a Web-based import management solution.

The company's managing director Steve Costa said about 40 per cent of international imports run late and the solution lies "not in airports or docks" but in the Web.

He said staff numbers and the company's business have doubled over the past 12 months since it implemented Supply Chain Central (SCC).

"Now more than 92 per cent of imports forwarded through SCC are on time," Costa said.

SCC is an Internet site that delivers vital information that can be accessed by the entire organisation to check the progress of an import from inventory to customer service details.

Without disclosing specific details, Costa said there were no huge costs involved in the implementation due to its Web base.

"The system actually reduces costs by removing or streamling existing processes, reducing overheads and the re-allocation of labour," he said.

"It significantly frees up the shipping officer and every member of the organisation can look at the supply chain process; transparency is certainly the goal."

In addition to managing its transport operations, CPL was able to develop the software in-house using XML and input the data.

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