Microsoft now plans to refuse technical support to any Windows NT customers who install Novell's Novell Directory Services (NDS) for NT - regardless of whether the problem actually lies with NDS.
For administrators running NT-only networks, the directive is clear: wait for Microsoft's forthcoming Active Directory if you need a comprehensive directory and want NT technical support.
Users with mixed NetWare-NT environments, however, have a harder choice to make: either resign yourself to running different directories on each operating system, or install NDS for NT and hope that NT technical support is never needed.
Microsoft says it cannot support NDS for NT because NDS "replaces critical NT system DLLs associated with authentication and security".
However, Novell disputes this. Michael Simpson, Novell's vice president of product marketing, said that Microsoft's intentions are more competitive than technical.