Bendigo Community Telco removes network complexities

Data monitoring, customised reports made easier with network configuration manager

Bendigo Community Telco has deployed a network configuration manager to help the Victorian telecommunications provider get a better grip on its network management.

Speaking at IBM's Pulse 2012 event in Sydney, the telco’s technical innovation manager, Matt Hillman, said the company needed a configuration manager because the open source offering it previously used to manage its network required a lot of maintenance and had to be manually populated with network data.

Read more stories about networking at Computerworld Australia.

This also meant the telco had difficulty monitoring its managed private network services. These services range from installing routers at managed sites for customers through to Cloud computing.

“The piece that was missing was integrated network configuration management so we ended up grabbing an off the shelf open source tool to fill the gap but it needed to be manually populated and maintained which became painful very quickly,” Hillman said.

“We wanted something that offered a single point of entry for event management, data monitoring, rapid alerts and customised reports for customers,” he said.

The telco also has wholesale agreements with major carriers, such as Telstra, and points of presence (PoPs) in every state/territory in Australia.

After going to tender in 2011, it selected IBM’s Tivoli Netcool network configuration manager, a tool which automates network configuration changes. According to Hillman, the tool met its needs because it offered siloed separate areas for customers and the telco could accurately audit information contained in its networks.

He added that the company had extended its use of the network configuration manager. For example, the manager’s compliance reporting functionality was being used to track customers' deployment of new hardware.

“One of our customers is Bendigo Bank and we manage all of their routers and switchers across the country,” he said.

“The [compliance] reporting is able to tell us if someone has deployed a router and it doesn’t meet our configuration template.”

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU

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