The ACMA Australian Communications and Media Authority (ACMA) has claimed that Australian consumers are embracing multiple forms of communication technologies, with mobile phones being the “bulk of voice communications.”
The research claimed that in the six months to April this year, 84 per cent of adults with a fixed-line telephone use three or more devices to communicate; up two per cent from the same period last year.
ACMA Chairman, Chris Chapman, said the research shows that Australians are beginning to move away from fixed-line devices.
“While the fixed-line telephone continues to be used by the majority of Australians, increasing numbers are choosing to do without a fixed-line phone relying instead on their mobile phone for the bulk of their voice communications,” Chapman said.
“Smartphones are playing a major role in enabling converged communications, with users more likely to use online communication services such as email, social networking and VoIP via their handsets than other mobile phone users.”
Some 57 per cent of those surveyed said they used a fixed-line telephone, mobile phone and the internet, with a further 27 per cent saying they use voice over internet protocol (VoIP) to make voice calls.
Earlier this year, ACMA claimed that Australian telco service providers may need to create new mobile number ranges to replace the current 04 number which is in danger of running out.
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