Westpac's online banking customers have been left out in the cold with Australia's second-largest bank suffering a sustained outage this morning following problems understood to stem from a security-related system cutover over the weekend. The problem at time of writing appeared to be continuing.
The bank is currently steering online customers through its phone banking call centres with the Westpac Web site saying only that "Westpac Online and Internet Banking are currently unavailable. For Funds Transfers or BPAY payments call Telephone Banking," and provides a local toll call number.
There is no estimate on the Web site as to when the service will be restored. A Westpac call centre operator said she hoped it would be "very soon".
One Westpac customer said he had successfully started doing online transactions at around 8am only to return and find the system down at 10.30am. The customer said that until around midday there was no online notification that things had gone awry.
In July Westpac announced it was deploying the OneBank Platform, its next-generation application framework which is delivered over the Web.
Westpac spokesperson Julia Quinn confirmed the outage and said the bank was still "diagnosing what the issue is".