Optus launches usage alerts to reduce bill shocks

Postpaid customers travelling overseas will be notified of data roaming, while postpaid customer in some months will be alerted when they reach 80 per cent of their plan value

Optus has moved to address unexpected bill shocks with the launch of a new data roaming alert for postpaid mobile customers travelling overseas.

With the new system, customers who have downloaded data on their handset while overseas will be notified within “approximately one hour of first usage” that they are being charged for data roaming. The new alert aims to enable customers to choose to stop data roaming to forgo further charges.

Should customers opt to continue roaming, notifications will be issued for every 15 Megabytes (MB) of usage as a further measure.

“This new alert system will notify customers when they use data roaming and make them aware of how much it is costing them if they choose not to turn it off,” Optus Consumer marketing director, Gavin Williams, said in a statement.

“We believe it will lead to fewer customers coming home to unexpectedly high mobile bills or at least make customers more aware of how much it will cost them if they do choose to use data roaming.”

The telco also flagged plans for “the coming months” to launch a text-based alert for postpaid customers if they exceed 80 per cent of the value in their mobile plan, including voice, text and data.

Optus will also alert these customers if they spend $20 or more on services which aren’t included in their cap, such as international calls or premium SMS.

“While Optus currently provides mobile customers with the ability to monitor usage themselves, these new proactive alert systems will make it even easier for customers to keep an eye on their monthly spend,” he said.

“By alerting customers throughout the month to charges they may incur outside their mobile plan, we hope to provide customers with a greater level of visibility and control of their mobile bill.

“These initiatives are the first of a number of measures we will be introducing over the coming months to help customers get even more from their mobile service.”

As reported by Computerworld Australia, the telco also launched OfficeApps Mobile Security for small and medium businesses (SMBs) to enable customers to wipe, lock or reset passwords on mobile devices.

It aims to protect personal and business data stored on mobile devices, and protects such data with real-time anti-virus software.

Follow Chloe Herrick on Twitter: @chloe_CW

Follow Computerworld Australia on Twitter: @ComputerworldAU

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Tags data roamingmobiletelcosoptuspostpaid mobile

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