Updated: iiNet's Westnet division suffers email outage

Company still investigating cause of fault

The email servers of Westnet, a subsidiary of internet service provider, iiNet, were affected by an outage which occurred on 17 August between 8AM and 10:30AM WA time.

An iiNet spokesman told Computerworld Australia that the outage resulted in the delivery of mail being delayed by two and a half hours. Approximately one fifth of its 220,000 Westnet customers were affected.

While the spokesperson initially said that the outage was due to a distributed denial of service (DDoS) attack, he later said the outage was not due to an attack and the company was still investigating the cause of the problem.

This is not the first time Westnet customers have been affected by an email outage.

In February this year, some Westnet email services went down following a server fault. The ISP said in a statement at the time that 5000 of its 220,000 customers were affected by the fault.

iiNet was also affected by flooding at its Mona Vale, NSW exchange on Monday this week due to a fault in the Optus service it uses. This was between 2:35pm and 12AM on Monday which affected all of its customers in the Mona Vale region. However, services were restored.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU

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