National Jet Systems has invested more than $200,000 to install a converged Internet Protocol (IP) voice and data network to improve communications between its eight regional sites and to reduce operating costs.
Steve Tucker, IT manager, National Jet Systems, said the company wanted to move to a router environment after dealing with a bridged network which wasn't an efficient way of managing data over a wide area network (WAN).
"We had no means of monitoring or fine-tuning our network. We had no manageability over the network and scalability was limited within the architecture of equipment we were using. The capacity wasn't sufficient for internal call traffic, so our STD call costs were too high because our network wasn't scaled high enough," Tucker said.
National Jet Systems, which operates passenger and surveillance aircraft services from locations around Australia, and its communications network services sites in Adelaide, Broome, Perth, Darwin, Cairns and Brisbane, chose NEC Business Solutions to provide to network which was installed over four days in June.
Tucker said the company chose NEC in April this year after looking at solutions on offer from other vendors.
"[NEC] demonstrated voice expertise and showed corporate interest in us. It offered monitoring, network manageability and would fine-tune down the track, if need be." Once the selection was made, the heavy technical planning started.
"There was a lot of internal background work before the actual implementation stage," Tucker said.
Daniela Marsilli, managing director, National Jet Systems, said the company expects savings of between $24,000 to $48,000 a year as a result of migrating the communications infrastructure to a single IP network.
Tucker said the main business benefits the company has already achieved include user confidence, quality and robustness of the voice networks and the fact that the company is now getting the most out of its bandwidth. It is expecting a 27 per cent saving in STD calls, but Tucker said implementation is a lengthy process, which should not be rushed.
"It took us many meetings; it was 90 per cent planning and 10 per cent implementation to scale it correctly," he said.