Telstra launches website for outages and disaster recovery

The telco has learnt from its experience throughout the recent Qld floods and Cyclone Yasi

Maintaining its quest for a customer service driven culture, Telstra has launched a website to provide up-to-date information on outages and restorations during natural disasters.

Telstra executive director network and IT operations, Craig Hancock, said the new website was developed as a result of his staff’s experiences in the recent natural disasters in which a thousands of customers were left without telephone services.

“We understand communication is vital during a disaster and we pride ourselves on our response during these times,” Hancock said in a statement. “This website will help us give people the information they need at a time that suits them.”

“During a natural disaster, it will be expanded to include suburb or town name, with the status of landline, broadband, and mobile services in each suburb. It will also include a map to highlight the affected areas.

“In addition, the website will assist people by providing them a link to report a fault and details on how to apply for disaster assistance packages where available.”

The website launch comes of the back of a raft of new appointments by the telco to up its customer service ante for the impending National Broadband Network (NBN).

The telco also announced plans to streamline internal business support functions and the establishment of teams to support its $800 million five-year Cloud services agenda and its foray into media.

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