Maintaining its quest for a customer service driven culture, Telstra has launched a website to provide up-to-date information on outages and restorations during natural disasters.
Telstra executive director network and IT operations, Craig Hancock, said the new website was developed as a result of his staff’s experiences in the recent natural disasters in which a thousands of customers were left without telephone services.
“We understand communication is vital during a disaster and we pride ourselves on our response during these times,” Hancock said in a statement. “This website will help us give people the information they need at a time that suits them.”
“During a natural disaster, it will be expanded to include suburb or town name, with the status of landline, broadband, and mobile services in each suburb. It will also include a map to highlight the affected areas.
“In addition, the website will assist people by providing them a link to report a fault and details on how to apply for disaster assistance packages where available.”
The website launch comes of the back of a raft of new appointments by the telco to up its customer service ante for the impending National Broadband Network (NBN).
Follow Chloe Herrick on Twitter: @chloe_CW
Follow Computerworld Australia on Twitter: @ComputerworldAU