E-business applications vendor Siebel Systems will officially launch the latest version of its CRM (customer relationship management) software, Siebel 7.0 on Monday.
The biggest change to the software, which is being unveiled at the Siebel Worldwide User Week 2001 conference in Chicago, is that Siebel 7.0 is Web-enabled, according to a Siebel spokeswoman.
The CRM software package has added XML (Extensible Markup Language) and Java-based interfaces and will not require client-level software. But because the CRM software itself was not rewritten in Java, it is Web-enabled rather than Web-based, the Siebel spokeswoman said.
This is the first time that Siebel has been able to offer Internet applications and services for its CRM software, such as the ability to update software over the Internet, Siebel said in a statement. Due to its Web-enabled functionality, Siebel 7 can also work with handheld wireless devices, allowing business users to access customer and product information remotely. One of its new products is Siebel Sales Handheld 7 for Palm OS which was produced in conjunction with Palm Inc., the companies announced in a separate joint statement.
IBM also announced on Monday that it has worked with Siebel to fully support Siebel 7. Siebel 7 is compatible with IBM's major software and hardware lines, including data management, middleware, eServer, and storage products, IBM said in a joint statement with Siebel.
Additionally, IBM announced has completed the rollout of Siebel eBusiness Applications to 26 of its global IBM.com customer centers, and that it plans to upgrade to Siebel 7.0 in mid 2002, IBM and Siebel said.
IBM and Siebel will continue to work together to support each other's products and have set up a jointly-staffed Partner Integration Center based in IBM's Toronto lab where DB2 Universal Database is developed, the companies said.
Other companies announcing support for Siebel 7.0 include Cisco Systems Inc., Unisys Corp. and speech-enabled software vendor Syntellect Inc., Siebel said on its Web site.