Fake Westpac customer emails doing the rounds

Bank warns customers to delete emails and hang up on scam telemarketers

Westpac has reported that fake emails claiming to be from the bank and including a malicious link are in circulation.

The emails request customers to fill out a survey or restore their account details. It has also found evidence of fake short message services (SMS) asking for account details as well as scammers phoning up customers claiming to be from Westpac.

In a statement posted on its website, the bank outlined that if the email contained a link, asked for account information and had poor grammar and punctuation it may be a scam.

“Delete the email immediately from your inbox, your deleted/trash folder and your sent folder," the statement reads. "If you have clicked on a link within a suspicious email, perform a scan for possible viruses or Trojans using your virus protection software.”

It also advised customers to delete suspicious looking SMS messages and to not use online banking until they had up to date security software.

The bank also warned that some scammers were engaging in telemarketing.

“If speaking to a person you cannot verify is from Westpac, do not provide personal information and end the call," the statment reads. "If it is an automated message asking you for information simply hang up.”

Westpac recently signed a deal with PC Tools to offer its online banking customers 12 months' free use spyware, antispyware, antivirus, firewall plus and spam protection tools.

Follow Hamish Barwick on Twitter: @HamishBarwick

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