The Commonwealth Bank (CBA) has updated customers on the state of its NetBank issues stating that the service is available, however "some" personal account holders are still unable to transfer money or pay bills.
"Please note that our contact centres are currently experiencing a large number of calls and you may have difficulty getting through to one of our staff members. If you need to make an urgent funds transfer please visit your local branch," the statement reads.
"In addition, some NetBank scheduled payments due today have been delayed and will be completed later today. Please consider this when you do your banking. Delayed scheduled transactions will appear under 'Future Transactions' when you logon to NetBank until processing is complete."
The Commonwealth Bank (CBA) has advised that customers are suffering difficulties completing funds transfers or BPay payments using the bank’s online banking portal, Netbank.
However, Netbank is available for other transactions, according to a statement from the bank.
"In addition, some NetBank scheduled payments due today have been delayed and will be completed later today,” the update reads. “Please consider this when you do your banking.
"Delayed scheduled transactions will appear under 'Future Transactions' when you logon to NetBank until processing is complete.
Bear with us while we investigate and resolve this issue. We apologise for any inconvenience caused.”
Australia Post has also reported issues with the CBA, stating that EFTPOS was also being affected.
"Only CBA customers banking transactions, deposit/withdrawal/balance enquiries, & EFTPOS are being impacted," Australia Post advised.
In December last year, the CBA reported a computer glitch which affected customers' ability to access to their funds.
"During the file's processing, there were brief, managed outages of up to 15 minutes to our online channels CommBiz and NetBank," the bank said in a statement at the time.
"The file has now completed processing. All accounts are now up to date and there is no impact to our online channels."
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