CityRail seeks feedback on online ticketing

RailCorp review launched one year after Tickets Online launched

CityRail has called for feedback from the public one year on from the introduction of its online ticket purchasing system.

Tickets Online allow Sydney public transport commuters to purchase tickets for extended periods of up to a year, with the option of express Australia Post delivery.

The survey was sent to CityRail commuters who are registered for the online purchasing system, with RailCorp’s general manager of market development and research, Balbir Bhall, saying that feedback will be used to make improvements to the ordering of tickets online.

“Nearly a year ago, CityRail introduced Tickets Online,” Bhall said in an email to users of the system. “Today, we would like to invite you to a short five-minute survey to find out what you think about it.

"Your feedback will assist us in providing you with a better service.”

The online review comes as RailCorp last year announced its plans to move to an IP network and replace its existing network, and as NSW Transport Minister John Robertson last month announced that all First Fleet ferries and Manly ferries will offer free Wi-Fi.

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Tags RailCorponline ticketingcityrailTickets Online

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