Intel's Web hosting subsidiary plans to add a remote management tool for customers of its flagship AppChoice hosting service. The new service, called Open Control Technology, will allow customers to automate routine and administrative tasks, such as repairing, troubleshooting and server provisioning, while still being able to view the status of tasks through a secure Web portal, Intel Online Services said in a statement Monday.
Open Control Technology groups a customer's hardware, operating system, applications, storage and network infrastructure -- whether located on the customer's premises, at an Intel hosting center, or at a third-party location -- as a single unit, called a "customer pod." Customers can choose how much direct control of their Web operations they want to undertake, leaving the rest to Intel technicians to manage or automate.
Intel said the new service, currently in a pilot stage, would put control back in the hands of customers, while also taking into account their varying levels of IT expertise.
Open Control Technology will be generally available in the first half of 2002, the company said.