Adelaide-based ISP has overhauled its raft of broadband plans, reducing the number of individual options from 79 to 18 and introducing packs that offer power user and business-level services to all customers.
Under the new plans, businesses will be able to purchase one of four ‘easy broadband’ plans as well as an additional $30 per month business pack, which provides up to eight static IP addresses in a /29 subnet, a subdomain under the ISP’s on.net server, priority technical support and access to the provider’s service level agreement (SLA) for businesses.
Internode’s business-level SLA currently pledges response within two hours of a problem and restoration within 10 hours between 8am and 6pm every day, with customer updates provided every four hours.
The plan will also ensure all quota use is for downloads only, with excess usage charge at 0.5 cents per megabyte to a maximum of $299 per month.
The provider warned that customers changing to the new plans from existing small office or business plans may be assigned different static IP address ranges. Internode is currently in preparation to switch to a production IPv6 environment by the end of the year, but has said it will retain enough IPv4 stock to last up to five years.
Internode’s 18 remaining plans have been organised under four product families - broadband, naked, bundle and reach - with differentiation provided between customers with access to ADSL ports on the DSLAM networks of Internode, Optus and Telstra.
Only three distinct options are offered to those on Telstra’s DSLAM networks, with slightly inflated pricing, but both the business and power packs will be available across all product families. The lack of change comes as a result of ongoing tensions between Internode and Telstra over the wholesale pricing of access to its network.
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