Optus has announced it will provide assistance packages to its small business and personal customers who were hard hit by Cyclone Yasi last week.
“The package includes free call diversions from an Optus fixed home phone to any mobile or fixed number; extended timeframes for bill payment; bill waivers in instances of extreme financial hardship on a case-by-case basis and no service reconnection fees within the next 12 months,” the statement read
The telco has also announced that as of yesterday, its mobile network is operational in areas affected by the cyclone.
Mackay, Cairns, Townsville, Ingham and Tully have had some 20 mobile base stations restored in the past 24 hours, a statement from the telco said.
“The Optus open mobile network has 30 base stations impacted between Cairns and Mackay,” the statement read. “A number of base stations are running off back up batteries or generators due to loss of power.”
Optus said emergency services workers in the cyclone affected areas had requested that the telco give priority to restoring mobile services in the Mission Beach district.
Network capacity in Yasi-affected areas has also been prioritised by Optus, who said restoring voice calls and SMS services were at the top of its to-do list.
While most Yasi affected areas have had mobile services restored, services in Cardwell are currently available, with a loss of power being cited as the reason for outages.
The update comes as both Telstra and Optus last week counted the cost of damage that Yasi caused.
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