Telstra warns of Vic and Tas exchange issues

Floods in the two states could affect services and cause repair delays

Telstra has warned that repairs to issues with telecommunications services in Tasmania and Victoria could be delayed due to flooding in the two states.

In an advisory to its wholesale customers, the telco said that while repairs in flood affected northern states were increasingly underway, southern states could face delays.

“As the floods in most areas of Queensland and NSW begin to subside, issues are now arising with flooding in Victoria and Tasmania,” the advisory reads.

“There are currently no ‘red zones’ outside of Queensland, but we continue to monitor the situation.”

‘Red zones’ are exchange areas in which Telstra deems the occupational health and safety risks to its engineering staff to be too high. ‘Amber zones’ are areas which Telstra deems to be safe enough for repair work to be carried out.

Already the telco has reported issues with its Tasmania to Flinders Island link, which due to storm damage on Friday resulted in issues for some customers.

Discussing the situation in Queensland, the advisory noted there were 171 exchange service areas (ESAs) that had been declared red zones. The figure is an improvement on Friday’s 222 and Thursday’s 262.

Amber zones have, however, increased 199 on Thursday, 194 on Friday to 231 currently.

“Due to the Queensland floods, occupational health and safety concerns are affecting Telstra’s ability to process orders for its products and services in affected areas,” the advisory notes.

“As a result, existing and new orders for Telstra products and services requiring work in ESAs which are identified by Telstra as ‘red zones’ or ‘amber zones’, will not be progressed until the areas have been designated as ‘green zones’.

“Turnaround times may be affected for orders in progress that require work in ESAs which are identified by Telstra as ‘green zones’, due to the redeployment of Telstra resources to assist in re-establishing services for customers who have been affected by the floods.”

Presently Telstra’s Edison and Charlotte exchanges were now deemed amber zones and are running on AC mains power. Ipswich has also been deemed an amber area but is running on generator power.

Follow Tim Lohman on Twitter: @tlohman

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