Majority of Optus network back online in Queensland

South Brisbane, CBD and Emerald to be restored by next week

As flood waters recede and power is turned back on, Optus has resumed services to most of its mobile sites in Queensland.

However, the telecommunications company said that areas of South Brisbane, Brisbane CBD and Emerald were still down.

The network disruption began on 12 January due to damage caused by rising flood waters and Energex switching off power in Brisbane.

“As power availability improves, we expect to restore the majority of services in the Brisbane area in the coming days,” the telco’s government and corporate affairs general manager, Clare Gill, said in a statement.

“Most of the HFC fixed network infrastructure in Ipswich has also been restored, with fixed home phone and internet services returned to more than 3000 residential customers today.

“Our operational efforts are focused on restoring all services as quickly as possible. We continue to deploy additional resources to Queensland from Melbourne and Sydney to ensure the needs of the recovery can be supported.”

Gill said that until the company gains access to all of its affected sites, the full extent of damage will not be known.

“We have assembled a senior management team, which is now focused on the recovery effort,” she said.

“Over the coming weeks the team will be planning for reconnecting customers and in the longer term the rebuilding of any damaged infrastructure.”

Vodafone has also restored services to the majority of its customers in southeast Queensland.

Meanwhile, Telstra reported that it will take three months to rebuild its communications infrastructure in the region.

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