Commonwealth Bank NetBank down

Online banking portal innaccessible since early this morning, affecting "at most up to five per cent" of customers.

The message some Netbank customers got this morning.

The message some Netbank customers got this morning.

The Commonwealth Bank has confirmed that it is experiencing issues with its NetBank site resulting in the online banking portal being inaccessible to some users.

Others reported wiped account balances as a result of the glitch.

“The Commonwealth Bank has identified the cause of the late running overnight file and is currently in the process of finalising its processing into customer accounts,” a bank the spokesperson told Computerworld Australia.

“As stated earlier, the file primarily related to business customer accounts, but in processing the file we identified a small number of retail customers who are also affected.”

According to the spokesperson “at most”, up to 5 per cent of accounts have been affected by the outage.

“We expect that the processing of the file may cause some minor, short-term disruption to CommBiz and NetBank customers as we update balances in affected accounts.

“The Commonwealth Bank again apologises to those customers who are experiencing difficulties. We are working on this as a matter of priority and will have the matter rectified this morning.”

One customer contacting Computerworld Australia said the site had been inaccessible to them since 6am this morning.

At time of posting, the site was still inaccessible.

The spokesperson did not comment directly on what, if any, remedial action the bank would carry out for its customers.

As reported, the NAB has received a number of compensation claims following its recent IT debacle.

It is also expected Commwonealth Bank CIO, Michael Harte, and likely other members of his team will take a hit in their collective pay packets as a result of the outage. The bank's senior IT team has up to 40 per cent of its "at risk" pay tied to customer service and the performance of customer-facing IT.

Follow Tim Lohman on Twitter: @tlohman

Follow Computerworld Australia on Twitter: @ComputerworldAu

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