Westpac denies outsourcing delays

Westpac has rejected claims of delays in its mortgaging processing operations since outsourcing to EDS in a $1 billion deal announced in September.

The Westpac spokesman "categorically denied" claims by mortgage brokers who spoke to Computerworld that settlements have been delayed as a result of IT glitches.

However, one mortgage broker, who requested anonymity, said discussions have been arranged with Westpac to resolve the delays privately as "we don't want to air our grievances publicly".

One source said settlements are being delayed by weeks as a result of system outages.

Under the 10-year outsourcing deal, Westpac transferred 1300 employees to EDS which is processing and servicing mortgages at its operations centre in Adelaide.

An EDS spokesman admitted there have been teething problems, because "it's very early days in terms of the relationship".

He said stage one of the transfer has just been completed with staff moving over to EDS on November 16.

The spokesman was unwilling to elaborate on the claims, but said "we are confident the partnership will deliver the benefits anticipated by both parties; over time Westpac will be able to offer customers new lending options that will take advantage of the technology being implemented."

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