CSIRO forced to postpone Total Wellbeing website launch date

Higher than expected demand forces 8000 dieters to wait

The error message that began appearing on 3 September.

The error message that began appearing on 3 September.

The CSIRO’s total wellbeing diet (TWD) website is experiencing a number of technical difficulties, with the launch date of 2pm on 2 September passing without access to the site.

Some 8000 dieters have been waiting for up to two months to use the site which, according to a CSIRO factsheet, is part of a 12 week online study designed to “test whether different online features are more successful week program”.

Dieters who attempted to login to the site at launch were greeted with the message: “TWD online is experiencing technical difficulties. Please try again tomorrow afternoon.”

The next day, dieters also had no luck, an error message saying participants would receive an email once the issue had been resolved. The site was intermittently accessible by the afternoon.

The site is set to provide access to information around the TWD diet as well as suggested exercises and recipes for participants.

CSIRO recently revealed plans to accelerate its WAN processes due applications running slowly.

The research agency was unavailable for comment on the outage.

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Tags CSIRO Mathematical and Information SciencesCSIRO ICT CentreWebsites


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