Updated: Domain expiry downs UNSW sites, e-mail

All externally facing websites and e-mail under the unsw.edu.au domain go down due to DNS issue

Updated: A spokesperson for Education.au, the domain registry for the UNSW website, told Computerworld Australia that the registry had been notified of the issue and should be rectified by early afternoon.

A DNS issue has downed all external-facing websites and e-mail for the University of New South Wales (UNSW).

The issue appears to have been sparked by a change in the domain record at 1am on September 1, and has resulted in all UNSW websites facing the issue. e-mails are similarly bouncing back due to the problem.

A domain name lookup for unsw.edu.au indicates the domain name has expired, causing the problem.

Ping tests run by Computerworld Australia appear to indicate the oracle.unsw.edu.au domain server is down, while alternative servers usage.unsw.edu.au and matrix.unsw.edu.au remain operational.

The Australasian Legal Information Institute (AustLII) website, hosted by the university, also appears to be down. While a domain name lookup does not note any issues, a ping test for lingiari.austlii.edu.au times out, while a ping test for the university-based unswgslbdns.cse.unsw.edu.au domain could not be resolved.

IT helpdesk staff at the university confirmed the issue was external-only and did not affect internal websites. They said a job ticket had been issued and was being investigated, but could not provide a resolution time.

The issues came in the same week as the Royal Melbourne Institute of Technology (RMIT) suffered an outage on one of its Blackboard servers, taking down online student resources for the greater part of two days.

Computerworld Australia attempted to contact the university’s director of IT infrastructure, Charles Nolan, but could not reach him at time of writing.

More to come.

Are you a staff or student that has been affected by the outage? Let us know in the comments below or contact the author of this article at james_hutchinson@idg.com.au.

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